A Message To Our Credit Union FamilyMay 18, 2020 - by Patrick Redo
We’re here for you!
As your credit union, we continue to monitor the latest updates regarding the Coronavirus (COVID-19) and want you to know we are here for you as we always have been. Your deposits are safe and insured. We’re not going anywhere, because at its core, our credit union is not a building or a business, its people unified for a common goal.
Access to your money
The safest and easiest way to access your money 24 hours a day during this outbreak is through our online banking services. If you don’t currently have access on your mobile phone, now is a good time to initiate this feature from your home banking screen and then download our mobile app. While our lobbies are not open, we are serving members when you enter our vestibule through our door to promote safety for our employees and protect your health. We encourage you to use our night depository for deposits and payments located to the right of the entry way. And of course, our on-site ATM is available 24/7 using any card with a mag strip to enter our monitored secure vestibule. In addition, our off-site ATMs are available during each location’s office hours.
Here to help you
If you’ve been financially impacted by this pandemic, our staff is prepared to discuss your options and help guide you through these uncertain times. Now, more than ever, we are here to support members like you. We have the following new offerings to share with you:
Emergency Loan a special signature loan up to $5,000 with a rate of 1.99% APR* with a term of 24 months or a fee of $100 at 0% APR are available. Limit one emergency loan per member. This offer is available through June 30, 2020. *Annual Percentage Rate. Loans subject to credit approval.
Extension of first payment due date is available on all new auto loans and personal loans for 90 days from the date of the advance. (First payment due dates on emergency loans, home equity loans, and home equity lines of credit will remain 30 days from the date of the advance.) Interest continues to accrue during the extended payment period.
Special Skip-a-Pay program Only one month per loan can be skipped. Please visit our website for the Skip-a-Pay guidelines and application.
Protect yourself from cyber scams
Scammers are taking advantage of fears surrounding the Coronavirus. They’re setting up websites to sell bogus products, and using fake emails, texts, and social media posts as a ruse to take your money and get your personal information. They are also disguised as your financial institution's fraud department asking for your private information. It is important to note that if we reach out to you, we will NEVER ask for confidential information such as your account number, password, personal identification number (PIN) or other account information. You can review the Federal Trade Commission’s advice for consumers at www.consumer.ftc.gov.
Promoting health and safety
We at allU.S. are proud to be a part of your lives and are honored by the trust you place in us. We are not only thinking about your financial security, but your health as well. We are working diligently to ensure we are utilizing the best health practices during this pandemic and staying up to date on the latest protocols and recommendations from public health authorities. Our number one priority is protecting the health and safety of our employees who are here to serve you.
We’re here if you need any additional assistance
If you want to learn more about COVID-19, visit the CDC’s resource center www.cdc.gov. Please take care of yourself and those around you, and do not hesitate to contact us for any assistance. Sincerely wishing you the best of health.