We're monitoring the coronavirus situation - here are the latest updates
The health and safety of our members and team is our top priority. We are also here to help if you are impacted by COVID-19 and in need of financial support.
Contact us if you have a financial need
allU.S. offers a range of solutions to help members manage through temporary or extended periods of reduced or lost income. Whether your individual situation calls for delaying a payment, increasing your credit line, waiving a fee, or getting a loan, our team is here for you.
Follow us here and on social for the latest updates
We're continuing to closely monitor the coronavirus situation and will always have our latest updates posted, as well as on Facebook. allUS website and eblasts to keep you up to date. We also encourage you to keep yourself and your family safe by following the latest CDC guidelines.
During the shelter-in-place, our branches remain open with modified hours
Financial institutions are considered an essential service, so we are open to serve you during the shelter-in-place order. Our goal is to help you with your daily financial transactions - so you can focus on what matters. Be assured that we are doing everything we can to keep our members and our team safe at this time.
Our branch office hours as of 3/23/2020 are:
Monday through Friday: 9:00 am to 11:30 am. We close for one hour and are open again from 12:30 pm to 3:00 pm.
If you'd feel more comfortable doing transactions from home, our Online banking and Mobile App (Apple) (Android) lets you check your balance, make transfers, pay bills, deposit checks and much more. If you are not signed up yet please contact us.
We're here to talk about recent economic changes
As you may know, the stock market dropped sharply and the Federal Reserve has slashed interest rates. The Fed cut the interest rate to try and stay ahead of disruptions and economic slowdown caused by the coronavirus. You might be concerned about how all of this will affect you. Every situation is different, and we encourage you to talk to us about your own concerns.
If you want to talk about your personal finances in general
We encourage you to talk to us about where you are and where you want to be - we want to talk about whatever is on your mind.
We also have a partner to help by phone and online
We're always here to serve your financial needs, to listen to your concerns, and to offer sound advice.
Protect your physical and financial health from coronavirus scams
We care about your financial health and your physical health, too. Scammers are taking advantage of the coronavirus situation, and we'd like to share these ways to stay safe.
- Don't click on links from sources you don't know - they could download viruses onto your computer or phone. Be suspicious of emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying that have information about the virus. For the most up-to-date information about the coronavirus, visit the CDC website directly.
- Ignore online offers for vaccinations. There currently are no vaccines, pills, potions, lotions, lozenges or other prescription or over-the-counter products available to treat or cure coronavirus disease 2019 (COVID-19). 3. Do your homework when it comes to donations, whether through charities or crowdfunding sites.
- Don't let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don't do it.
The FTC is monitoring for coronavirus-related scams. Check out their post for more information.
As the novel coronavirus (COVID-19) begins to have an increased impact in our communities, it's important to our Management Team and our Board of Directors that we connect with you to share more about the steps we're taking across our Credit Union to keep you, your family, and our employees healthy.
Our hearts are with all who have been affected by this illness. The health and safety of our members and employees is our top priority, and we will continue to monitor this ever-changing public health situation.
Our member areas are cleaned and sanitized daily which includes the use of Lysol branded cleaning wipes, we have made hand sanitizer available in the lobby for members and wash our hands as required using the singing the ABC method which takes approximately 20 seconds as recommended by health care professionals. We won't be shaking hands to greet you during this outbreak, and we'll be removing some of the common-area items from our lobbies like coffee for our membership and covering the toy structure for your children's safety.
We're also ensuring our employees have the information they need to stay healthy and that they stay home if they are not feeling well. If wait times increase slightly as we strive to ensure everyone's health, we apologize for the inconvenience and we appreciate your patience.
We want to assure you that we are closely monitoring the COVID-19 Coronavirus outbreak. Our Board of Directors and Management Team are ready to ensure our service to you is uninterrupted and remains at the highest level possible. Currently, we are on normal business hours. If this should change for any reason, we will let you know via email, notices on our website or via social media.
Our Contact Center is an important connection point for many of our members, but I would encourage you to seek alternatives that are available 24/7 such as our remote services, including mobile banking and remote deposit capture, PC banking, Bill Pay and ACH services allowing you to bank from the comfort of your office, home or anywhere in the world:
- Online Banking
- Mobile App for Apple Users
- Mobile App for Android Users
- Remote Deposit Capture
- Bill Pay, includes sending person-to-person payments using an email or a phone number/li>
- ATMs (access your cash at 30,000 surcharge-free Co-Op ATMs)
These free and secure services allow you to address all of your banking needs in the ways most convenient for you.
As this situation evolves, we will continue to monitor the spread of the COVID-19 Coronavirus and notify you if there is a change in our operations that could affect how we serve you, our members.
allU.S. wishes you and your families and friends good health in 2020.
Thank you for your membership.